Reconfiguring Settlement and Integration: A Service Provider Strategy for Innovation and Results

This study was commissioned by CISSA‐ACSEI: the Canadian Immigrant Settlement Sector Alliance ‐ Alliance canadienne du secteur de l’établissement des immigrants. CISSA/ACSEI was formed in March 2005 to represent the immigrant settlement sector and to bring the sector’s expertise to bear on public policies and programs for enhancing the settlement and integration of immigrants and refugees. CISSA‐ACSEI is dedicated to creating a society in which all immigrants and refugees are able to participate fully.  The study is consistent with this objective.  Its purpose is to take stock of emerging trends and to map a way forward that will allow settlement service providers to acquire the tools and capacities they need to partner with governments in meeting the challenges facing both newcomers and the communities in which they settle.